UPON RECIPT OF YOUR DEPOSIT PAYMENT, IT IS DEEMED THAT YOU HAVE READ, UNDERSTOOD AND ACCEPTED THE TERMS AND CONDITIONS OF THIS AGREEMENT OUTLINED BELOW.
Payment:
Article 1. Deposit
The deposit is required to secure and confirm the booking period and is non-refundable.
Article 2. Balance
The balance is required eight weeks prior to the Guests’ arrival date and is non-refundable.
Article 3. Late bookings
Where the booking is made less than eight weeks in advance to the check-in date the deposit and balance amount shall be payable in full immediately in order to confirm your booking.
Article 4.Rental fee
The rental fee is quoted weekly and includes the following:
Rental of the property (fully furnished and equipped for the rental period).
Cleaning of the property, before and after the rental period. Bookings of two weeks or more will be provided with a full clean of the property including a change of linen/towels on Saturdays.
Bedroom linen(1 complete set)
Bathroom towels and Beach towels(1 complete set of each)
Kitchen utensils
Outdoor furniture and sun loungers
Summer BBQ
On-site parking for two cars
Use of two cots and two high-chairs
Electricity
Water
Firewood
Wireless internet
Phone calls within Croatia
Air-Conditioning and Heating
DVD player, DVD library, books, and board games
Outdoor shower
Flat screen TV
Tandem Kayaks, paddles & life jackets
The rental fee does not include:
Additional or bespoke services
Airport transfers
Tourist Tax (Approximately €1 per adult per day and €0.50 per child per day, paid locally).
Cancellation by the Guest:
Article 5.
The deposit amount is non-refundable. The balance amount is non-refundable if the Guest cancels the booking within eight weeks prior to the check-in date.
Cancellation or Termination by the Owner:
Article 6.
In the event that the Owner makes material changes to the booking or cancels the booking then the Owner will inform the Guest at the earliest opportunity and where possible offer the Guest one of the following options: a) to accept the material change b) book an alternative property at the current advertised price upon which the Owner shall make a refund in respect of any price difference or c) cancel the booking and receive a full refund of the rental fee.
Your responsibilities:
Article 7.Check-in
Check-in time is between 15:00 and 17:00 local Croatian time (Normal GMT + 1 hour). If your arrival is delayed you must inform the contact person. Guests checking in after 17:00 will be subject to a €25 fee. This fee is payable to the contact person upon check-in. If you arrive after 22:00 (without making arrangements to arrive late) the Owner shall not be responsible if you are not able to gain access to the property until the following day.
Article 8.Check-out
You must vacate the property by 10:00 on the check-out date. The contact person will commence the checks and review of the inventory at 9:30. You must advise the Owner if this time causes you difficulties and an earlier check-out time can be arranged.
Article 9.Security and valuables
Any valuables left at the property are left at the Guest’s own risk. The Owner is not responsible for loss, damage or theft to your valuables. A pin activated safe is available in each apartment and should be used in conjunction with ensuring all doors, shutters and windows are closed and locked when leaving the property.
Article 10. Transport suppliers
The Guest is responsible for arranging their transport to and from the property. The Owner does not accept any responsibility for any problems or liability arising out of your use of any transport services. Any contract you enter into for transport services is with the supplier of the services concerned and you do so at your own risk.
Article 11. Passports, Visas, Documentation, Health Requirements
You are responsible for obtaining all members of your group’s travel and health documentation (passports, driving licences, vehicle registration documents green card, motor insurance etc). The Owner shall not be held responsible if any of your group’s members are refused entry onto any transport or into any country due to failure on your part to carry correct documentation. You must check passport and visa requirements with the embassy or consulate of Croatia or any country you intend to travel through.
Article 12. Insurance
The Guest is responsible for taking out appropriate travel, medical and personal accident insurance (including the cost of emergency repatriation) and have adequate baggage cover. This is your sole responsibility.
Article 13. Pets
Pets are not allowed to be brought onto the grounds or inside the property. If you do not inform the Owner of the existence of any pets, the Owner reserves the absolute right to request either the pet is placed in kennels in Croatia for the duration of the rental period, or your immediate removal from the property without refund or compensation.
Article 14. Safety
It is your responsibility to use the property safely. The owner does not accept liability arising from improper or reckless use of the property by the members in your group.
Article 15. Cleanliness and repair
It is your responsibility to keep the property and all furniture, fittings, facilities, equipment and grounds in the same state of repair, condition, cleanliness and general order as at the start date of your booking. The indoor furniture is not to be moved around inside the property or moved outdoors for any reason. If at check-out, the property is not left in a reasonable state of cleanliness and where extra cleaning will be required, the incremental cost will be borne by the Guest and deducted from the security deposit.
Article 16.Parking
The parking of caravans/pitching tents at the Property is strictly forbidden. Secure private parking is provided for two cars.
Article 17. Access
The Owner or their representative shall be allowed reasonable access to inspect the property prior to the departure date and may access the property at reasonable times during the rental period in order to carry out urgent maintenance.
Article 18. Behaviour
All guests must behave appropriately at all times, keep noise to a minimum and observe the obligations under ‘Your responsibilities’. If the Owner deems the behaviour of your group to be inappropriate, dangerous or offensive then the Owner reserves the right to terminate the booking with immediate effect and request your immediate removal from the property without refund or compensation.
Article 19. Smoking
The members of the group shall not smoke inside any part of the building whatsoever. The members shall only smoke outside in the grounds or on the balcony and patio. Ash trays are provided for outdoors.
Article 20. Sub-letting
The Guest shall not sub-let any part of the property to any third party during their rental period.
Article 21. Number of persons
Only those persons booking the property may use the property. The number of persons (adults, children and babies) must not exceed eight unless expressly agreed by the Owner prior to the commencement of your booking. The substitution of persons during the rental period is forbidden unless previously agreed.
Inventory and Security deposit:
Article 22.
The Guest is required to cover the cost of any damage or breakages to or at the property and the cost of any lost or missing items. When taking over the keys and checking in, the Guest will provide the contact person with their security deposit of £400. This amount must be given in cash at the time of check-in and can be paid in the following currencies with their respective equivalent; €400, $600 or 3,500 Kuna. In the case of both Villa Kairos I and II being rented together, this amount will cover both apartments. In the case of damage, the Owner will establish the cost for the damage based on its documented costs to reinstate the property to its original state. For the avoidance of doubt, damages arising from the regular use of the property, including normal wear and tear, will not constitute damage for the purposes of this clause. In instances where the deposit does not cover the damage, the Guest will as per the established damage, pay the difference. If there is no damage or loss, the contact person will return the deposit to the Guest when collecting the keys at the end of the rental period
Complaints:
Article 23.
In the unlikely event that you have a complaint or suffer a problem then you must report the complaint in writing immediately to the Owner. If appropriate, you must take all reasonable steps to minimise the consequences of the problem. If the problem was not resolved to your satisfaction during your holiday you should put your complaint in writing with supporting evidence to the Owner within 14 days of your departure date from the property. Failure by you to give the Owner opportunity to resolve the problem during the rental period in accordance with this clause will be deemed a waiver or your rights to compensation.
Liability:
Article 24.
The Owner shall not be liable for nor be in breach of these conditions for any delay in the performance or any non-performance of the Owner’s obligations under the contract if the delay or non-performance is due to a circumstance(s) beyond the reasonable control of the Owner, including but not limited to acts of God, war or threat of war, terrorist activity, riot, civil strife, industrial dispute, natural or nuclear disaster, fire or adverse weather conditions.
The Owner shall not be liable for the breakdown or failure of public utilities such as water, gas and electricity which are out of the Owner’s control.
The Owner shall not be held responsible for noise or disturbance originating beyond the boundaries of the property of which is beyond the Owner’s control. In the event that a source of reasonably obvious noise has been in existence prior to your arrival and the Owner is informed of this, the Owner will contact you and inform you of the disturbance.
Article 25. Kayaks
The Guest voluntarily agrees to release, waive, discharge, defend and indemnify the Owner from any and all claims, actions or losses for bodily injury, property damage, wrongful death or otherwise which may arise out of using the kayaks. The Guest assumes all risk of using kayaks. Life jackets are provided in all sizes by the Owner and must be worn by the Guest at all times while using the kayaks. Children must be accompanied by an adult at all times while using the kayaks.
Article 26. Boat Jetty
Use of the boat jetty and buoy is the sole responsibility of the Guests. The Owner shall not be held responsible or bear any liability for loss or damage resulting from the use of these facilities. It is the sole responsibility of the parent to provide adequate supervision at all times while children are close to the water or using the boat jetty.
Article 27. Guests under eight years of age
It is the sole responsibility of parents or other adults staying at the property to supervise all guests under eighteen years of age at all times within the boundaries of the property including the outdoor areas. The Owner shall not be held liable for any injury, accident, or any other event occurring within the boundaries of the property.
Miscellaneous:
Article 28.
These conditions and any disputes or claims arising out of or in connection with their subject matter are governed by and construed in accordance with the law of the United Kingdom.
Article 29.
The parties irrevocably agree that the courts of England and Wales have jurisdiction to settle any dispute or claim that arises out of or in connection with these conditions.
Article 30.
You shall not be entitled to assign or sub-licence or part with possession of any of your rights or liabilities hereunder.
Article 31.
A person who is not party to the contract has no right under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of the contract or these conditions.
Article 32.
This contract must be signed by a member of your group who is over 18 years old.
Article 33.
The Guest undersigning agrees to these terms and conditions individually and on behalf of all other Guests in his/her group. By signing and agreeing to these terms and conditions, the undersigned Guest confirms that his/her group has been made aware of the here mentioned terms and conditions and are bound by them.
